Returns

You have the right to cancel your order in writing within the legal cancellation period of 14 days. The legal details can be found in the cancellation policy. If your order has not yet left our warehouse, you will not incur any return costs. If the goods have already been handed over to the carrier or parcel service, you will bear the full cost of returning the goods.

Please inform us of your cancellation in writing within the statutory cancellation period of 14 days.

Returning parcels

1. Return the parcel

Send the parcel well packed back to our warehouse:

Semanex e.K. (warehouse)
Helmkestr. 5 B
30165 Hanover
Germany

It is up to you which parcel service provider you use to return your parcel. The return shipment is at your own expense.

2. Refund

As soon as the goods have been received in our warehouse, we will send you a confirmation of receipt with your credit note by e-mail. The refund will be made within 7 working days to your bank account or other payment method of your choice.

If you cancel or revoke your order within the cancellation period and the goods have not yet left our warehouse, you will not incur any costs.

Return of pallets

We offer to organise the return of pallet goods. It is advisable to contact us directly, as we can often offer better conditions than independently commissioned haulage companies. Alternatively, you can organise the return transport by a forwarding agent yourself. In this case, you will need to find a suitable carrier and organise the logistics yourself.

Returns via PINI STORE

1. Order return transport

You can order the return transport of palletised goods through Semanex e.K. / PINI STORE. We will coordinate the collection directly with our forwarding agent.

2. Collection by a forwarding agent

After we have passed on the collection order to our forwarding agent, they will contact you by telephone. Together you will agree the day and time slot for collection. The forwarding agent will collect the goods from you and transport them directly to our warehouse:

Semanex e.K. (warehouse)
Helmkestr. 5 B
30165 Hannover
Germany

3. Your refund

As soon as the goods have been received in our warehouse, you will receive a confirmation of receipt and the credit note by e-mail. Please note that the costs for the return transport by a forwarding agent will be borne by you. We will determine the actual costs incurred and offset these against your credit note. The refund will be made within 7 working days to the payment method you selected at the time of purchase.

Please note that no return costs are incurred if you cancel or revoke your order within the cancellation period before the goods have left our warehouse.